The process of capturing, organizing, and sharing organizational knowledge.
Knowledge management (KM) is the systematic process of creating, capturing, organizing, storing, sharing, and applying organizational knowledge and information. In HR, knowledge management is critical during employee offboarding — ensuring institutional knowledge is transferred before employees leave — and during onboarding, where new hires need to access existing processes and documentation. HR platforms support knowledge management through document repositories, wikis, and structured offboarding workflows.
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